Upcoming Obsolescence


professional services

The Cochlear™ Baha® 4 Sound Processor will become obsolete on March 31, 2019 in both the US and Canada. The Cochlear™ Nucleus® 5 Sound Processor will become obsolete on March 31, 2019 in the US and on June 30, 2019 in Canada. This means that beginning on the obsolescence dates, Cochlear will no longer sell parts or accessories for the obsolete sound processors and will no longer repair or support them. Your patients may continue to safely use their obsolete sound processors in accordance with your professional care.

Please be assured that Cochlear’s decision to phase out production and support of aging technology is made carefully, considering multiple factors, and that Cochlear has available updated sound processor technology that is compatible with your patients’ current implant so that they can continue to hear without the need for additional surgery.

If your patients have any questions about insurance coverage or other insurance benefit related questions, please direct them to Cochlear’s Billing and Insurance Services team at 1-800-633-4667, Option 2.

If you have any questions, please email us at ProCare@Cochlear.com


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