Services & Support
by Cochlear Guest Author

Your patients are now able to order parts & accessories online

August 19, 2019
Share

professional services

TypingLife gets simplified with the online Cochlear Store. Through this easy-to-use online portal, your patients will find the accompanying parts and accessories they need to get the most out of their sound processor. Depending on their specific health plan, patients may even have the option to utilize direct insurance billing for medically necessary parts and accessories.

Patients can easily shop for products they need to enhance their hearing experience – whether it’s a new rechargeable battery, replacement microphone covers or Cochlear True Wireless™ accessories. With personalized shopping based on their personal device and insurance resources, the Cochlear online store is the most convenient way for patients to customize their hearing experience with the latest accessories.

Beyond the convenience of online shopping, patients are also eligible for free shipping on orders over $50*. The online store denotes parts and accessories that are commonly covered by insurance using this iconicon, and when ordering these items, Cochlear’s Reimbursement & Insurance Services may be utilized to bill their applicable private insurance plans, Medicare and many state Medicaid plans.**

Other features of the online Cochlear Store include:

  1. Quick and simple navigation to and from your patient’s Cochlear Family account
  2. A refined product catalog with easier navigation features
  3. A customized shopping experience for your patient based on their device
  4. Access to exclusive promotions

The Cochlear Store is available to all Cochlear Family members. Registration for Cochlear Family is free, fast and incredibly simple – patients can start by visiting Cochlear Family.

 

*Select one of the following shipping methods during checkout:

(1) 5 – 7 business days (Ground) FREE

(2) 3 – 5 business days (Ground) FREE

Free shipping is valid on orders over $50 and shipped to single U.S address after promotions and discounts are applied.

Taxes do not qualify toward the minimum purchase requirement.

Offer and delivery times are subject to change without notice and exclude purchases from Cochlear Americas.

**As of Feb 1, 2018, Cochlear provides direct insurance billing support for many major private insurance plans, Medicare, Medicaid† (including HMOs) and Tricare for repairs, parts and accessories. Cochlear’s full-service billing support is available for recipients who are covered under one of the plans with whom Cochlear is contracted. If a recipient would like to place an order for a replacement part or accessory, please keep in mind orders may take up to 2 weeks to process and ship, so please plan ahead.

†Cochlear is currently enrolled with Medicaid programs in the following states: AZ, CA, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MS, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

Information for patients:

Please keep in mind that if you choose to self-pay for an item generally covered by insurance, you may not be able to submit a claim on your own if Cochlear is contracted with your private insurance provider. Visit www.Cochlear.com/US/InsuranceList to see if Cochlear is contracted with your insurance provider. If Cochlear is contracted with your insurance provider, we suggest placing your order through Cochlear’s Reimbursement and Insurance Services. If you seek reimbursement on your own you will be solely responsible for any amounts to include contractual or discounted payments that your insurance provider does not cover.

Information provided by Cochlear Americas regarding insurance coverage or reimbursement is provided as guidance only and is not intended as reimbursement or legal advice. Cochlear Americas makes no representation or warranty regarding such information or its completeness, accuracy, fitness for a particular purpose, or that following such guidance will result in any form of coverage or reimbursement from any insurer. Information presented is subject to change at any time. To be sure that you have the most current and applicable information available for your unique circumstances, please consult your own experts and seek your own legal advice regarding your reimbursement needs. In all cases, products or services billed must be medically necessary, actually performed and appropriately documented in the medical record. You will be responsible for paying any applicable coinsurance, deductible, or amounts not covered by your insurance to Cochlear. Coverage determinations and out-of-pocket costs may vary for individuals with private insurance.

Author

Cochlear Guest Author

In an effort to keep our content fresh and reflective of a diverse industry, Cochlear Americas features a mix of employees and professional partners to contribute to Cochlear ProNews as Guest Authors.

View all posts

Related Posts
hand troubleshooting Nucleus sound processor

6 Cochlear services you can use from anywhere

April 1, 2020

Troubleshooting website for patients

Empower patients with convenient answers to device support questions and step-by-step troubleshooting with this new online resource.

Hearing therapy resources for patients

Hearing rehabilitation may be an important component for successful hearing outcomes. Clinicians are instrumental in getting patients motivated and equipped with the appropriate training resources to improve listening skills and communication strategies to drive desired outcomes. Resources included:

  • Bring Back the Beat:

The Bring Back the Beat app is designed to help adult cochlear implant recipients reconnect with music through a self-managed, game-based practice tool that facilitates music appreciation and pitch perception.  Users can monitor their own progress as they advance through the various levels.

  • Hearing therapy resource webinar:

With increased time at home, your patients could benefit from the various available hearing therapy tools. This webinar, Utilizing Cochlear’s Hearing Therapy Resources as a Clinic Differentiator, displays a myriad of patient-dependent options.

  • Adult Home-Based Hearing Therapy Manuals

A clinician’s version of the Adult Home-Based Hearing Therapy Manuals provides a guide for assessing and establishing an appropriate training plan level for newly activated CI patients, helping to better manage time spent on training of auditory skills within the clinic.

The accompanying recipient manual includes a Hearing Therapy Exercise Plan, which can be completed by the clinician and the recipient for in-home training use. 

ProCare

ProCare consists of a team of dedicated professionals working to answer your service questions.

Get in touch with them at: ProCare@Cochlear.com

myCochlearClinic

myCochlearClinic is a secure portal providing personalized resources to support clinicians. This one-stop shop allows access to patients’ information, equipment, warranties and the ability to obtain service on this online site. Education, marketing and product information is also available.

Cochlear Link

Cochlear™ Link is a secure, cloud-based system that automatically and securely registers patients’ equipment directly from Custom Sound®. This eliminates the need to enter serial numbers manually along with patient registration details during the initial activation appointment. Additionally, if a patient calls Cochlear for service and requires a replacement sound processor, patients will get a replacement the next business day. This means clinicians receive fewer emails requesting MAPs and patients get back on air faster.

SignHear

SignHEAR, powered by DocuSign® delivers an improved Letter of Medical Necessity (LMN) and reimbursement documentation request process that makes it easier for you to sign documents electronically from almost anywhere.

To learn more about our services please subscribe to Cochlear ProNews.

woman on computer

Tips for patients working remotely

April 13, 2020

With the recent COVID-19 events across the world, many are using homes as offices or classrooms.

Those experiencing hearing loss or who are cochlear implant recipients may be seeking guidance on the best way to communicate in this virtual space.  They are likely considering these things: Will I be able to hear the speaker, follow along with the team meeting or present with confidence?

Here are some suggestions that may help set the stage for your patients’ success in a virtual environment:

Utilize the computer camera

Use the camera for identifying who is speaking during a group conversation. Seeing body language gives additional context to the conversation. Employing video removes much of the guesswork and allows focused attention on the conversation at hand.

Quality surroundings

Audio environment is another important factor for success in a virtual workplace. A noisy meeting environment increases listening processing (and fatigue), so finding a quiet office or section of the home where distractions, such as background tv, are mitigated should be considered. 

Also, encourage your patients to advocate for themselves. For example, if on a call with one or more people, they can ask all others to mute themselves when they are not talking. This helps to focus on the speaker’s voice without competing sounds drowning out the conversation. It also may lessen exhaustion.

Have an agenda, presentation materials and meeting invite list

Having an agenda will give more context about what is being discussed.  A clear understanding of the meeting’s goals and objectives can keep the meeting on topic and allow for appropriately- timed contribution. Asking for the presentation materials ahead of time also gives your patients a chance to prepare and have context of the upcoming discussion. Lastly, understanding who has been invited to the meeting prior to the call can signal whose voices may be heard.  

Clarifications

When starting on a new project/account or when communicating with a new group of people, transparency regarding hearing loss is important. Your patients can delineate that they can communicate well if able to see, but may on occasion ask for repetition or clarification.

This can break the ice and create the space to collaborate. The team can become comfortable with the candidness and embrace the supportive atmosphere. They too may feel welcome to raise any issues they may anticipate, such as a kid potentially running into the room during the call.

Embrace technology

As well as utilizing video calls, your patients can make the most of device technology such as direct streaming to your Cochlear™ Nucleus® 7 Sound Processor or use the Cochlear Wireless Phone Clip. Further, chat features on the video call or instant messaging programs can be beneficial when asking for clarification from an internal colleague.

Take action

When the meeting is winding down, your patient can suggest that the group define action items.  This can be an opportunity to state your responsibilities as understood, or to bring up those clarifying points if there wasn’t an opportunity to do so earlier.

Finally, asking for a copy of the meeting notes, either in formal format within a company folder or even an email, can be a beneficial recap of the main points and action items.

Pre-planning virtual collaborations can be key for successful interactions online. 

For more tips while working at home, visit Cochlear ProNews.

Cochlear logo - white

©Cochlear Limited 2024. All rights reserved. ACE, Advance Off-Stylet, AOS, Ardium, AutoNRT, Autosensitivity, Baha, Baha SoftWear, BCDrive, Beam, Bring Back the Beat, Button, Carina, Cochlear, 科利耳, コクレア, 코클리어, Cochlear SoftWear, Contour, コントゥア, Contour Advance, Custom Sound, DermaLock, Freedom, Hear now. And always, Hugfit, Human Design, Hybrid, Invisible Hearing, Kanso, LowPro, MET, MP3000, myCochlear, mySmartSound, NRT, Nucleus, Osia, Outcome Focused Fitting, Off-Stylet, Piezo Power, Profile, Slimline, SmartSound, Softip, SoundArc, True Wireless, the elliptical logo, Vistafix, Whisper, WindShield and Xidium are either trademarks or registered trademarks of the Cochlear group of companies. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

 

This material is intended for health professionals. If you are a consumer, please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

 

Cochlear ProNews is monitored Monday through Friday, excluding some holidays. Questions and inquiries submitted over the weekends or holidays may see a delay in response. For immediate assistance please contact us directly. You are solely responsible for your interactions with other members of our Websites. Cochlear reserves the right, but has no obligation, to monitor disputes or communications between you and other members of our Websites. For a full list of Cochlear’s terms of use, click here.