Services & Support
by Michaela Coon

5 online learnings for your clinical armamentarium

March 26, 2020
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Whether at home or in the clinic, these online learnings can help you stay current on relevant topics:

Cochlear webinars

Discover educational webinars delivered live by experts in the field of hearing implants discussing a wide variety of topics such as:

  • Advancements in CI: A data driven perspective
  • The Cochlear™ Osia® System
  • The Profile™ Plus Implant

AudiologyOnline courses

AudiologyOnline courses provide educational options for hearing care professionals to increase their clinical knowledge and skills. Our courses include:

  • Benefits Afforded by Precurved Electrode Arrays: Speech and Auditory Perception for Adult Cochlear Implant Recipients
  • Setting a New Benchmark with the Slim Modiolar Electrode
  • Bone Conduction Solutions for Children with Conductive, Mixed or Unilateral Hearing Loss

AudiologyOnline interviews

AudiologyOnline interviews provide an in-depth look at clinical topics in Q&A format from various professionals. Recent interviews include:

  •   Introducing the Baha® Lend an Ear Program
  •   Non-Surgical Baha® Options for Children: Key Considerations
  •   Introducing Cochlear™ Nucleus® 7 Sound Processor with Expanded Connectivity

Cochlear NEXT CI532 study discussion

In Spring 2019, sixty-five otology and audiology professionals came together for Cochlear NEXT, a program focused on discussion regarding Cochlear’s CI532 Clinical Study and the respective implications of this emerging and impactful data. This video series captures the highlights of the day’s presentations with a focus on the surgical and clinical outcomes of the CI532 Clinical Study.

TECH Talk videos

TECH Talks is a peer-to-peer educational video series designed for professionals to hear the latest from experts in the field of implantable hearing solutions. Videos include:

  •  Dr. Friedmann – The Slim Modiolar Electrode
  •  Dr. Kaplan – Reliability Reporting
  •  Dr. Ittner – Cochlear Mini Microphone 2+

For more helpful hints, subscribe to the Cochlear ProNews to stay up to date on the latest educational opportunities.

Related Posts
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Cochlear Link connection

June 1, 2020

Interview with Mila Duke, AuD

Manager of Audiology Employee & Student Development at Hearts for Hearing

What initially drew you to field of audiology?

I have always had to desire to work in medicine and/or with children. I was initially introduced to this field by my aunt who is a speech-language pathologist and thought it would be a nice combination of my interests. As with most audiologists, after taking my first introduction to audiology course as an undergraduate, I quickly discovered that audiology would be my calling instead. The rest is history!

What Cochlear resources or services do you and your patients find most helpful during their cochlear implant journey?

Many patients who are either just starting their cochlear implant journey or have been implanted for a while thrive by talking with other recipients about their experiences. Some ways patients can do this is through engaging in the Cochlear volunteer program, attending Cochlear Celebration or attending local Hearing Loss Association of America meetings. We feel that the patients who are most successful with their cochlear implants have a strong working knowledge of their technology and realistic expectations. Further, I offer any resources or services that I feel will best educate my patients.

How has the current global environment changed the way you deliver care? How will telehealth change the clinical care landscape?

We live in an area where patients typically drive on average an hour each way to our clinic. Telehealth will provide us the ability to serve patients who may not have the resources to make the trip to see us before, during and after this global pandemic. Many of our older and/or immunocompromised patients may be nervous to return for needed programming, and telehealth will provide us with an opportunity to help serve these patients.

How has Cochlear provided remote support to you and your patients during this time?

During the COVID pandemic, we have been able to request new equipment for patients using the myCochlear Clinic professional portal. With Cochlear Link, there is hardly any delay sending the processor(s) to the patients’ homes. We have also watched many professionally-based online webinars that have provided wonderful learning experiences while working remotely. 

How long has your clinic utilized Cochlear Link?

We were fortunate to be a part of the pilot program and started using Cochlear Link in 2015.

What are the benefits of Cochlear Link?

Cochlear Link has been critical in our efforts to provide the best care for our patients. Our clinic has grown extensively in the last few years which has led to an even greater need for a program like Cochlear Link. It has also saved our clinic precious resources by cutting down on the time needed to upload MAPs, register processors, etc.

How has Cochlear Link saved time?

In the second year using Cochlear link, we saved approximately 260 clinic hours and reinvested this time with our patients. This is huge and the number has only grown as we’ve added more audiologists and patients to the clinic.

Does it allow you to see more patients?

Absolutely. Audiologists and audiology assistants can now spend more time counseling and educating patients on cochlear implant equipment, which as I mentioned previously, is one of the factors that we feel helps patients succeed.

For more information, subscribe to Cochlear ProNews.

About the author:

Dr. Mila Duke is an audiologist at Hearts for Hearing in Oklahoma City, OK. Dr. Duke received both her Bachelor’s degrees in Speech and Hearing Science and her Doctorate of Audiology (Au.D.) at the University of North Texas. Dr. Duke completed her externship at Hearts for Hearing where upon graduation, she joined the team full time in 2013. At Hearts for Hearing, Dr. Duke sees a variety of clinical patients including adult and pediatric evaluations, hearing aids and cochlear implants. Dr. Duke serves as a coordinator for audiology students who complete clinical rotations at Hearts for Hearing.

baha fitting

How the Lend an Ear Program can provide your pediatric bone conduction patients early access to sound

May 14, 2020

You know that early access to sound can make all the difference for your pediatric patients. The Cochlear™ Lend an Ear Program was created for children 12 and under who need early access to sound through a bone conduction solution.* Our unique program enables you to fit your patients with a Baha Start System using a Baha® 6 Max Sound Processor while the insurance approval process takes place. With this program, your patients gain access to critical sounds as early as possible to help them hear, learn and develop essential communication skills.

Why choose the Cochlear Lend an Ear Program? It is:

  • Designed for early access to sound. Allow your pediatric patients to meet their hearing needs as soon as possible, prior to obtaining insurance authorization.
  • Designed for convenience. Once insurance approval is obtained, the technology is your patients’ to keep with no further need for equipment exchanges or fitting appointments.
  • Designed for optimal hearing performance. We’ll provide your patients with a Baha Start System. This includes a Baha 6 Max Sound Processor, along with the choice of a non-surgical wearing option (Softband or SoundArc™) and an accessory.
  • Designed to provide premium power. Our Baha 6 Max Sound Processor delivers more power with a fitting range of up to 55 dB SNHL in the same small size as other 45 dB devices and features our most advanced sound processing technology and direct streaming with a compatible smartphone.
  • Designed for peace of mind. Patients can use warranty services that include processor repair and access to one-time theft & loss coverage while insurance approval is pending.
  • Designed to suit your clinic practice and patient needs. Get started with the Lend an Ear Program by choosing the insurance billing option that works best for your clinic and patients:
    • Option 1: Cochlear’s Reimbursement and Insurance Services bills insurance
    • Option 2: Your clinic bills insurance

Get started

Get started with Option 1: Cochlear’s Reimbursement and Insurance Services bills insurance

  1. Discuss the program with your patient and caregiver using the Lend an Ear counseling resources.
  2. Submit the order to reimbursement@cochlear.com by completing the following two forms with your patient’s caregiver so you can easily customize the order depending on what suits your patient the best:
  3. Your patient’s sound processor will be shipped in a matter of days!
  4. We’ll reach out to you and your patient for additional documentation after we ship the device, including a Letter of Medical Necessity (LMN), clinical documentation and any other documentation necessary to complete the order.
  5. Once insurance approval is obtained, we’ll ship your patient’s system accessory and full ownership of the device will be transferred to them.

Get started with Option 2: Your clinic bills insurance:

  1. Discuss the program with your patient and caregiver using the Lend an Ear counseling resources.
  2. Submit the order to procare@cochlear.com by completing the following form with your patient’s caregiver so you can easily customize the order depending on what suits your patient the best:
  3. Your patient’s full Baha Start system will be shipped in a matter of days!
  4. You’ll follow-up with insurance to obtain approval.

To learn more about the Lend an Ear Program visit AudiologyOnline or email reimbursement@cochlear.com.

* The Cochlear Lend an Ear Program is offered in the United States only and is for pediatric patients who are new to a non-surgical bone conduction solution.

In the United States and Canada, the placement of a bone-anchored implant is contraindicated in children below the age of 5.

The Cochlear Baha 6 Max Sound Processor is compatible with Apple and Android devices.  For compatibility information visit www.cochlear.com/compatibility

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