|Dear Clinical Partner, |
As the situation with coronavirus (COVID-19) continues to evolve, I would like to update you on what Cochlear is doing to care for recipients and to ensure the safety and well-being of all our customers and employees.
Promoting health for everyone is our priority
Like many of your institutions, I have asked our team to temporarily restrict travel to the support of necessary patient care activities only. Our Denver office and warehouse remain open and our staff is equipped and working remotely as needed. We anticipate that these measures will avoid any service interruptions to you or your patients while simultaneously protecting the health of our team and the local community.
We are here to support you
Understandably, to ensure a safe environment for patients, many hospitals have limited visitor access including manufacturer reps. In cases where you need support from Cochlear, we are introducing new remote options for virtual OR and Clinic Support. Please contact your local Cochlear Clinical or Surgical representative to set up as needed. Many of you were also scheduled to attend an upcoming Osia® System training workshop. We are in the process of converting these workshops to virtual format. Your local Cochlear representative will share the details with you once available.
We are here to support our recipients
We recognize that many of our recipients are among those most vulnerable to the coronavirus and need to limit potential exposure. Cochlear offers many services online to support them from the safety and convenience of their own homes. These include our recipient portal myCochlear.com, the Cochlear Smart Apps* and new web-based guided support at Cochlear.com. Service requests can be made via phone, chat or online and through Cochlear™ Link we are able to send a programmed processor directly to the recipient to avoid any unnecessary clinic visits. Your local Cochlear representative can provide you further details on each of these programs and tools that can assist you and your patients in getting continued support and services in a remote environment.
We understand this is a challenging time for everyone. On behalf of everyone at Cochlear, please be safe and let me know if there is anything we can do to help.
President, Cochlear Americas
*The Cochlear Nucleus Smart App and Baha Smart App are available on App Store and Google Play. For compatibility information visit www.cochlear.com/compatibility.