Update: Billing commercial insurance



Cochlear’s commitment to our customers to “Hear now. And always” drives us to enhance the way we provide service each and every day. In alignment with this commitment, we are proud to announce a major update to the way your patients will access Cochlear parts and accessories using commercial insurance.

Enhanced Commercial Insurance Services

Many of your patients have asked us to provide insurance reimbursement services to support claims for Cochlear parts and accessories* (that cannot be purchased elsewhere such as Cochlear Rechargeable Batteries), repairs and other medically necessary components.

After more than a year of development, these new enhanced reimbursement services will begin to roll out starting February 1, 2018 for a range of national insurance providers. Patients who participate in one of the insurance plans with whom we are now contracted can utilize Cochlear to bill insurance on their behalf – alleviating the challenge of fighting for pre-authorization, out-of-network benefits, and coverage on their own.

Though we are not contracted with all insurance providers at this time, we are actively pursuing new provider contracts every day. A list of insurance providers with whom we are contracted can be found online at the following URL and will be updated as new providers are added:  www.Cochlear.com/US/InsuranceList

Thank you for allowing Cochlear to partner with you to bring the gift of hearing to so many people each day.

If you have any questions, please contact your Customer Care Representative.

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