Services & Support
by Michaela Coon

Lead the way with 24/7 online solutions for your recipients

April 22, 2020
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Not sure where to point your patients during the off-hours in this challenging time?

The Cochlear Recipient Services & Support Directory provides cochlear implant recipients with access to information about Cochlear Family, smart apps, hearing therapy, the online store, customer service offerings, technology and more!

Here are some additional services for your patients:

  • Insurance Support: Navigating insurance can feel overwhelming. This Insurance Support Center provides a wealth of information to help understanding around the insurance reimbursement process.
  • Device troubleshooting: Empower patients with convenient answers to device support questions and step-by-step troubleshooting with this new online resource.
  • Hear & Now: While Cochlear ProNews is dedicated to professionals, Hear & Now is dedicated to recipients. Your patients can learn about featured services and tips, as well as read stories about fellow recipients.

Download the Cochlear Recipient Services & Support Directory now!

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Upcoming Obsolescence

March 5, 2019

professional services

The Cochlear™ Baha® 4 Sound Processor will become obsolete on March 31, 2019 in both the US and Canada. The Cochlear™ Nucleus® 5 Sound Processor will become obsolete on March 31, 2019 in the US and on June 30, 2019 in Canada. This means that beginning on the obsolescence dates, Cochlear will no longer sell parts or accessories for the obsolete sound processors and will no longer repair or support them. Your patients may continue to safely use their obsolete sound processors in accordance with your professional care.

Please be assured that Cochlear’s decision to phase out production and support of aging technology is made carefully, considering multiple factors, and that Cochlear has available updated sound processor technology that is compatible with your patients’ current implant so that they can continue to hear without the need for additional surgery.

If your patients have any questions about insurance coverage or other insurance benefit related questions, please direct them to Cochlear’s Billing and Insurance Services team at 1-800-633-4667, Option 2.

If you have any questions, please email us at ProCare@Cochlear.com

 

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Finding Cochlear™ Baha® upgrade patients in Noah® 4

March 29, 2021

By Danielle Clark, Product Marketing Manager, Recipient Services

Our newest technology is designed to help your patients hear their best. Although you know there are patients that could benefit from upgrading to new technology, it may initially seem like a complicated process to identify them in order to start these discussions. However, Noah® 4 can serve as a helpful resource to quickly get a list of your upgrade eligible patients. The patient search function in Noah 4 can be used to identify patients who may be eligible for an upgrade.   

Baha patients

1. Click the Advanced search button in Noah 4 and ensure any prior search values are cleared, by using the ‘Clear’ button (see figure 1).

Fig. 1

2. Select a fitting end date that matches typical reimbursement requirements – typically five years is the time period for the “useful life” of a sound processor for many insurance providers. For example, to find patients with a sound processor that is five years old as of January 1, 2021, enter January 1, 2016 (01/01/2016) as the fitting end date to find all patients fitted before this date. (See figure 2).

Fig. 2

3. Leave the fitting start date blank, or enter a fitting start date to narrow down the search.

4. Select Cochlear as a manufacturer.

5. Click ‘Search.’

6. A list of Baha patients eligible for an upgrade will appear in the Noah patient browser.

To find more information about upgrading to share with your patients visit www.Cochlear.com/US/Upgrade.

“Noah” is a registered trademark of HIMSA II K/S in the USA. Outside the USA, “Noah” is a trademark of HIMSA II K/S.

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©Cochlear Limited 2024. All rights reserved. ACE, Advance Off-Stylet, AOS, Ardium, AutoNRT, Autosensitivity, Baha, Baha SoftWear, BCDrive, Beam, Bring Back the Beat, Button, Carina, Cochlear, 科利耳, コクレア, 코클리어, Cochlear SoftWear, Contour, コントゥア, Contour Advance, Custom Sound, DermaLock, Freedom, Hear now. And always, Hugfit, Human Design, Hybrid, Invisible Hearing, Kanso, LowPro, MET, MP3000, myCochlear, mySmartSound, NRT, Nucleus, Osia, Outcome Focused Fitting, Off-Stylet, Piezo Power, Profile, Slimline, SmartSound, Softip, SoundArc, True Wireless, the elliptical logo, Vistafix, Whisper, WindShield and Xidium are either trademarks or registered trademarks of the Cochlear group of companies. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

 

This material is intended for health professionals. If you are a consumer, please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

 

Cochlear ProNews is monitored Monday through Friday, excluding some holidays. Questions and inquiries submitted over the weekends or holidays may see a delay in response. For immediate assistance please contact us directly. You are solely responsible for your interactions with other members of our Websites. Cochlear reserves the right, but has no obligation, to monitor disputes or communications between you and other members of our Websites. For a full list of Cochlear’s terms of use, click here.