Cochlear contracts with United Healthcare to expand coverage


As part of our commitment to Hear now. And always we continuously strive to provide new services. During this challenging time we have some good news to share – we are excited to announce that Cochlear is now contracted with United Healthcare (UHC)!

What does this mean?

Now that UHC is contracted with Cochlear, UHC patients looking to replace their system may be eligible to benefit from the in-network rates established with the plan, resulting in lower out-of-pocket costs. They also have the option to utilize direct insurance billing. Our Reimbursement and Insurance Support Team can place your patient’s order for covered parts and accessories and bill their insurance for them.

Patients can call the Reimbursement and Insurance Support Team or continue to easily shop for products they need to enhance their hearing experience in the online Cochlear Store – whether it’s a new rechargeable battery, replacement microphone cover or charging kit. With individualized shopping based on their personal device and insurance resources, the online store is the most convenient way for patients to customize their hearing experience with the latest accessories.

The online store denotes parts and accessories that are commonly covered by insurance using this icon:

When ordering these items, UHC patients have the option to utilize direct billing support.*

Cochlear is currently contracted with several nationwide commercial health insurance plans in addition to Medicare, Medicaid plans (including HMOs) and TRICARE. A complete list of contracted insurance plans can be found in our Insurance Support Hub.

For additional insurance and reimbursement information, visit our Professional Resources.

*As of Feb 1, 2018, Cochlear provides direct insurance billing support for many major private insurance plans, Medicare, Medicaid† (including HMOs) and Tricare for repairs, parts and accessories. Cochlear’s full-service billing support is available for recipients who are covered under one of the plans with whom Cochlear is contracted. If a recipient would like to place an order for a replacement part or accessory, please keep in mind orders may take up to 2 weeks to process and ship, so please plan ahead.

†Cochlear is currently enrolled with Medicaid programs in the following states: AZ, CA, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MS, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

Information provided by Cochlear Americas regarding insurance coverage or reimbursement is provided as guidance only and is not intended as reimbursement or legal advice. Cochlear Americas makes no representation or warranty regarding such information or its completeness, accuracy, fitness for a particular purpose, or that following such guidance will result in any form of coverage or reimbursement from any insurer. Information presented is subject to change at any time. To be sure that you have the most current and applicable information available for your unique circumstances, please consult your own experts and seek your own legal advice regarding your reimbursement needs. In all cases, products or services billed must be medically necessary, actually performed and appropriately documented in the medical record. Coverage determinations and out-of-pocket costs may vary for individuals with private insurance.

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