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By guest author: Sarah Cherney

Cochlear™ Link is a Windows™ based application that is installed on your programming computer in the clinic (or on your network server). It is designed to connect your Cochlear database to the cloud. Cochlear Link then instantly and automatically sends registration data to the cloud when you activate new patient equipment.* This eliminates the need to enter serial numbers manually along with patient registration details during the initial activation appointment.

Once the patient’s primary Nucleus® sound processor is programmed, the serial number and all accessories that shipped in the kit are automatically registered to the patient’s account at that time. Any backup sound processors will need to be programmed separately for the registration of those devices to take place.

Since September 2015, Cochlear Link has been the force behind getting thousands of recipients back in sound faster than ever. Cochlear will no longer ask you to export and upload patient .cdx files – Cochlear Link does it automatically!

Cochlear Link is configured to find the patient’s most recent MAP in the database in the event a service request is needed for that device, and Cochlear’s Hear Always team will have instant access to the file. Instant access means more patients are back in sound faster than before.

This means fewer MAP request notifications, fewer emails from Cochlear, and more time back in your day!

Cochlear Link is available for all clinics with Cochlear Nucleus patients, internet access, and a Windows 7 operating system (2009) or newer. If you have not yet signed up, please take a moment to complete the Cochlear Link application here.

Completing the Cochlear Link application indicates your clinic is interested in moving forward with the software installation to enjoy the benefits described above. The Cochlear Link application is a series of yes and no questions and quick fill-in-the-blanks so that Cochlear can better assist in the planning, approvals, and installation process

Cochlear can then reach out to your IT and Legal contact(s) and answer any questions required prior to approval and installation.

Next Steps: Complete the quick Cochlear Link Application.

Please send any questions to CochlearLink@cochlear.com.

*Once the implant is registered.

By guest author: Sarah Cherney

Since the launch of Cochlear Link in the fall of 2015, over 300 clinics have begun using the cloud-based service.

Cochlear Link automatically and securely registers patients’ equipment directly from Custom Sound®. Additionally, if a patient calls Cochlear for service and requires a replacement sound processor, they will get their replacement the next business day. This means clinicians receive fewer emails requesting MAPs and patients get back on air faster.

See what clinicians are saying about how service has changed for their clinic and their patients. The comments below from professionals regarding their experience with Cochlear Link over the past 2 years shine a light on the benefits it brings to the clinic.

“I work part time, so no one is waiting for me to send a CDX file etc.  The last session is immediately accessible to Cochlear to assist the patient with extremely fast turnaround.

Sometimes things are processed so quickly we don’t even have enough time to call the patient back!”

-Dr. Merrisa E. Murtha, Au.D., CCC-A, Associates in Otolaryngology Head and Neck Surgery P.C., Worcester, MA

“By signing up for Cochlear Link, it has saved me a lot of time and improved my productivity. I am glad we have Cochlear Link, it makes me proud to work with Cochlear for this reason. It means faster turn around and good customer service.  It also means fewer unbillable hours for the audiologist.”

-Joseph Dansie, Au.D., CCC-A/F-AAA/CISC, Peak ENT Associates, Provo, UT

“Cochlear Link has allowed for accessibility any time of the day, any day. It has allowed a reduction in delay of out-of-sound occurrence without interrupting clinic time and clinician focus. I absolutely spend less time addressing administrative tasks since Cochlear Link does some of them for me. ”

-Julie Yeater, Au.D., CCC-A, Interim Manager of Audiology and Neurophysiology, Toledo Hospital, Promedica Health System, Toledo, OH

“Cochlear Link has been a huge time saver at Presbyterian Ear Institute.  Prior to Cochlear Link we would get several emails each week asking for MAP requests.  This would slow down clinic and cause the patient to be without sound until we were able to send the .CDX file to Cochlear. Now Cochlear is able to upload the patient’s MAPs and send them a processor in a much shorter amount of time.  As a clinician, I don’t get bogged down by emails and/or calls from Cochlear.

Cochlear Link has really allowed me to see more patients throughout the day and gives me time for other work that needs to be done.”

-Christine Epstein, Au.D., CCC-A, Presbyterian Ear Institute, Albuquerque, NM

Learn more about Cochlear Link and how it can benefit your clinic today!

About our guest author:

Sarah Cherney is the Product Marketing Specialist for Cochlear’s Clinical Care Team. Sarah joined Cochlear in June of 2013. In her current role, Sarah is responsible for onboarding clinics onto Cochlear Link, Cochlear’s cloud-based service software. Please contact CochlearLink@cochlear.com for more information.