Services & Support
by Jamie Schwartz

YouTube counseling videos available for you to use with your patients

December 5, 2017
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The Cochlear Americas YouTube page is a great resource for both you and your patients. The videos are free and available 24 hours a day. Cochlear’s videos can be a great self-help resource to save you, and your patients, time and energy.

The Cochlear videos on YouTube aid in counseling, decision-making, troubleshooting and so much more. Whether your patient is considering an implantable hearing solution or would like support with activities such as pairing and streaming, we have a video available.

Here is an example of a video you could use with your cochlear implant candidates:

Visit the Cochlear Americas YouTube page and see which videos are most valuable for you and your patients.

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Author

Jamie Schwartz

Jamie is the Associate Marketing Manager in the Product and Professional Marketing Department at Cochlear Americas. Jamie is responsible for ProNews blog content as well as professional social posts and calendars. If you are interested in being a guest author for the ProNews blog please contact Jamie by email at jschwartz@cochlear.com.

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Benefits

Help your patients maximize 2021 insurance benefits with Cochlear

August 25, 2021

Maximizing 2021 insurance benefits

We’re past the half-year mark— it’s a great time to remind your patients about potentially using their 2021 insurance benefits to upgrade their Cochlear sound processor. Our newest technologies, the Cochlear™ Nucleus® 7, Kanso® 2 and the Baha® 6 Max Sound Processors are designed with your patients’ needs in mind.

Encourage your patients and their caregivers to plan ahead. The insurance approval process can take 6-8 weeks and benefit qualification by the patient’s insurance company is dependent on when the order is shipped from Cochlear, not when the order is placed. Insurance companies require replacement order claim submissions in 2021 to ship by the end of the year, and the last day that Cochlear will be shipping orders is December 30, 2021. We recommend placing replacement sound processor orders no later than October 29, 2021. †

Cochlear is here to help

Reimbursement and Insurance Services at Cochlear helps your patients through the insurance reimbursement process. Our Insurance Support Center provides helpful resources for your patients. We will work with you to determine medical necessity and collect all documentation needed to bill your patient’s insurance directly for their sound processor upgrade.1

Parts and accessories

Did you know Cochlear provides direct insurance billing for covered parts and accessories, such as rechargeable batteries, coils and cables, for many contracted private insurance plans as well as Medicare, many state Medicaid plans (including HMOs), and TRICARE?2, ‡ 

Patients have the option to shop in insurance mode, where they will see only parts and accessories that are generally covered by insurance, on the online Cochlear Store.  In insurance mode, they can place orders and bill them directly to their insurance if they are covered by a plan that is contracted with Cochlear.3

†Orders placed on or before October 29, 2021 are not guaranteed to be approved by an insurer or shipped on or before December 30, 2021, the last available shipping date to meet the insurance deadline. Placing an order through Cochlear’s Reimbursement and Insurance Services does not imply approval from an insurance carrier.

Information for patients:

1. Information provided by Cochlear Americas regarding insurance coverage or reimbursement is provided as guidance only and is not intended as reimbursement or legal advice. Cochlear Americas makes no representation or warranty regarding such information or its completeness, accuracy, fitness for a particular purpose, or that following such guidance will result in any form of coverage or reimbursement from any insurer. Information presented is subject to change at any time. To be sure that you have the most current and applicable information available for your unique circumstances, please consult your own experts and seek your own legal advice regarding your reimbursement needs. In all cases, products or services billed must be medically necessary, actually performed and appropriately documented in the medical record. You will be responsible for paying any applicable coinsurance, deductible, or amounts not covered by your insurance to Cochlear. Coverage determinations and out-of-pocket costs may vary for individuals with private insurance.

2. As of Feb 1, 2018, Cochlear provides direct insurance billing support for many major private insurance plans, Medicare, Medicaid‡ (including HMOs) and Tricare for repairs, parts and accessories. Cochlear’s full-service billing support is available for recipients who are covered under one of the plans with whom Cochlear is contracted. If you would like to place an order for a replacement part or accessory, please keep in mind orders may take up to 2 weeks to process and ship, so please plan ahead.

‡Cochlear is currently enrolled with Medicaid programs in the following states: AZ, CA, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MS, MT, NC, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

3. Please keep in mind, if you choose to self-pay today, you may not be able to submit a claim to your insurance on your own if Cochlear is contracted with your private insurance provider. Visit https://www.Cochlear.com/US/insurancelist to see if Cochlear is contracted with your insurance provider. If Cochlear is contracted with your insurance provider, we suggest placing your order through Cochlear’s Reimbursement and Insurance Services.

New Professional Resources to Support Sound Processor Upgrades

October 10, 2022

Cochlear is committed to innovation, and we know one of the most exciting things about the technology is that it continues to evolve. Next-generation sound processors are designed to deliver improved hearing performance, new connectivity and capabilities, and work with a patient’s existing implant.  Historically, peer-reviewed publications demonstrate that upgrading to the latest sound processor technology has been beneficial for patients, clinics, and society.1-16

While Cochlear has comprehensive recipient-facing resources to help patients explore the benefits and process of upgrading their sound processor, as well as resources to help navigate payment and recipient testimonials about upgrading, we heard feedback from clinicians that the process of facilitating sound processor upgrades for patients can feel overwhelming and complex.  A sampling of the questions we’ve heard are: Who is eligible and how does one know?  What resources are available to clinicians and patients?  What is the current process?  To answer these questions and more, Cochlear is excited to announce a series of five professional-facing videos that provide an outline of the process, resources, and support available to you and your patients to make the upgrade process for a CochlearTM next-generation sound processor as seamless as possible.

Eligibility:

  • In this short video, we cover the first step, which is how to determine if a patient is eligible for a sound processor upgrade through their insurance, including how to use Custom Sound Pro to identify patients who have had their technology for more than five years.

Pre-Upgrade Counseling:

  • In the second video, we cover the multiple resources Cochlear has to support you and your upgrade eligible patients as they explore their options before placing an order.

Order Placement

  • In the third video, we cover we cover the options on how, where, and with whom patients can fill out and submit the sound processor upgrade order placement form.

Letter of Medical Necessity

  • In the fourth video, we cover a few key highlights about the Letter of Medical Necessity, which serves as the prescription allowing Cochlear to provide the specific products ordered and verifies that they are medically necessary for the patient’s cochlear implant to continuously function.

On-boarding

  • In this final video, we discuss the options available for onboarding after the patient receives their upgraded sound processor, typically 6-8 weeks after order placement.

We heard your feedback.  These videos are the first peek into of a comprehensive set of professional facing resources about sound processor upgrades that will be available over the coming months. 

References:

1. Hey M, Böhnke B, Mewes A, Munder P, Mauger SJ, Hocke T. Speech comprehension across multiple CI processor generations: Scene dependent signal processing. Laryngoscope Investigative Otolaryngology. 2021 Aug;6(4):807-15.

2. Go­ -Gomez MV, Muniz L, Wiemes G, Onuki LC, Calonga L, Osterne FJ, Kós MI, Caldas FF, Cardoso C, Cagnacci B. Contribution of noise reduction pre-processing and microphone directionality strategies in the speech recognition in noise in adult cochlear implant users. European Archives of Oto-Rhino-Laryngology. 2021 Aug;278(8):2823-8.

3. Mauger SJ, Warren CD, Knight MR, Goorevich M, Nel E. Clinical evaluation of the Nucleus® 6 cochlear implant system: Performance improvements with SmartSound iQ. International Journal of Audiology. 2014 Aug 1;53(8):564-76.

4. Mosnier I, Sterkers O, Nguyen Y, Lahlou G. Benefits in noise from sound processor upgrade in thirty-three cochlear implant users for more than 20 years. European Archives of Oto-Rhino-Laryngology. 2021 Mar;278(3):827-31.

5. Pinheiro MM, Mancini PC, Soares AD, Ribas Â, Lima DP, Cavadas M, Banhara MR, da Silva Carvalho SA, Buzo BC. Comparison of Speech Recognition in Cochlear Implant Users with Different Speech Processors. Journal of the American Academy of Audiology. 2021 Jul;32(07):469-76.

6. Plasmans A, Rushbrooke E, Moran M, Spence C, Theuwis L, Zarowski A, Oeciers E, Atkinson B, McGovern J, Dornan D, Leigh J. A multi-center clinical evaluation of pediatric cochlear implant users upgrading to the Nucleus® 6 system. International Journal of Pediatric Otorhinolaryngology. 2016 Apr 1;83:193-9.

7. Biever A, Gilden J, Zwolan T, Mears M, Beiter A. Upgrade to Nucleus® 6 in Previous Generation Cochlear™ sound processor patients. Journal of the American Academy of Audiology. 2018 Oct;29(09):802-13.

8. Mauger SJ, Jones M, Nel E, Del Dot J. Clinical outcomes with the Kanso™ off-the-ear cochlear implant sound processor. International Journal of Audiology. 2017 Apr 3;56(4):267-76.

9. Mosnier I, Marx M, Venail F, Loundon N, Roux-Vaillard S, Sterkers O. Bene‑ ts from upgrade to the CP810™ sound processor for Nucleus® 24 cochlear implant patients. Eur Arch Otorhinolaryngol 2014; 271:49–57.

10. Warren CD, Nel E, Boyd PJ. Controlled comparative clinical trial of hearing bene‑ t outcomes for users of the Cochlear™ Nucleus® 7 Sound Processor with mobile connectivity. Cochlear Implants International. 2019 May 4;20(3):116-26.

11. Maruthurkkara S, Allen A, Cullington H, MuJ, Arora K, Johnson S. Remote check test battery for cochlear implant patients: proof of concept study. International Journal of Audiology. 2021 Aug 24:1-0.

12. Maruthurkkara S, Case S, Rottier R. Evaluation of Remote Check: A Clinical Tool for Asynchronous Monitoring and Triage of Cochlear Implant Patients. Ear and Hearing. 2022 Mar 1;43(2):495-506.

13. Neve OM, Boerman JA, van den Hout WB, Briaire JJ, van Benthem PP, Frijns JH. Cost-bene‑ t analysis of cochlear implants: A societal perspective. Ear and Hearing. 2021 Sep;42(5):1338.

14. FoteC, Kennedy S, Milton AH, Deger M, Payk F, Sanderson G. Cost–utility analysis of cochlear implantation in Australian adults. Otology & Neurotology. 2016 Jun 1;37(5):454-61.

15. Cutler H, Gumbie M, Olin E, Parkinson B, Bowman R, Quadri H, Mann T. The cost-effectiveness of unilateral cochlear implants in UK adults. The European Journal of Health Economics. 2021 Nov 2:1-7.

16. Gumbie M, Olin E, Parkinson B, Bowman R, Cutler H. The cost-effectiveness of Cochlear implants in Swedish adults. BMC health services research. 2021 Dec;21(1):1-4.

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This material is intended for health professionals. If you are a consumer, please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

 

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