Services & Support
by Michi Diller, AuD

Quick Tips: Virtual Surgical Support

July 8, 2024
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Here is a fact that may surprise you: Cochlear has been providing Virtual Surgical Support since 2014! We have a world-class surgical team with exceptional experience who are available and dedicated to assist surgeons and operating room (OR) staff before, during and/or after Cochlear surgical cases.

What areas of support does our virtual surgical team provide?

  • Real-time OR surgical support for Cochlear’s hearing implants including Cochlear™ Nucleus® Systems, Osia® Systems and Baha® Systems
  • Pre-Surgical planning prior to a procedure
  • Post-Surgical discussions
  • SmartNav and intra-operative diagnostic support

Virtual support from Cochlear’s surgical team provides flexibility when in-person assistance isn’t possible. Their expertise reinforces existing knowledge, addresses questions promptly, and contributes to outstanding results in the operating room.

Visit our online booking page to schedule surgical support. We also suggest bookmarking this webpage for easy access in the future.

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kids dancing to beat

Introducing the Bring Back the Beat app – a new music hearing therapy tool

May 9, 2019

By Chris Wolfe, Product and Strategy Marketing Manager – Rehabilitation Services

We are proud to introduce a new hearing therapy tool for your patients – Bring Back the Beat! This newly launched app is designed to help cochlear implant recipients reconnect with music through a self-managed, game-based practice tool that facilitates music appreciation and pitch perception.  Users can monitor their own progress as they advance through the various levels. The app includes features such as technical support, user feedback and access to assistance from Cochlear Customer Service.

Research demonstrates that focused attention and listening practice can positively impact a cochlear implant patient’s appreciation of music.1 In support of that effort, Bring Back the Beat takes a new approach to therapy by offering fun games that recipients will engage with and enjoy playing, while filling a market need for more self-managed hearing therapy tools for cochlear implant recipients.

Developed in collaboration with audiologists, music perception experts and recipients, Bring Back the Beat is designed to heighten music appreciation as part of daily life, beyond the easy-to-use gaming interface.

Cochlear conducted a pilot launch of Bring Back the Beat at our recent biannual recipient Celebration event held in Nashville, TN.  Recipients had the opportunity to test-drive the new app and provide feedback on their experience, which guided developers’ final improvements prior to the official launch.

Bring Back the Beat is available for download in the US through the Apple App Store® and Google Play. Canadian app store availability will be in the coming weeks.  For more information about Bring Back the Beat please click on our flyer or visit our website.

 

Reference:
  1. Looi V, Gfeller K, Driscoll V. Music appreciation and training for Cochlear implant recipients: a review. Semin Hear. 2012 Nov 1;3(4):307–334.
*Some Cochlear recipients may have experience with the app due to their attendance at our Celebration event held in February.
Apple, the Apple logo, Made for iPad logo, Made for iPhone logo, Made for iPod logo, iPhone, iPad Pro, iPad Air, iPad mini, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Android is a trademark of Google LLC. Google Play and the Google Play logo are trademarks of Google LLC.
©Cochlear Limited 2019. All rights reserved. Hear now. And always and other trademarks and registered trademarks are the property of Cochlear Limited or Cochlear Bone Anchored Solutions AB. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
Service

Cochlear Americas’ Second Annual Service Report

August 17, 2021

For over 40 years we have embraced the privilege to provide lifelong hearing, putting the customer at the center of everything we do. As the global leader in implantable hearing solutions, we aim to set the standard for both products and services that support patients, their families, and professionals for a lifetime. Services are vital to providing exceptional care in every facet of the hearing experience.

We’re excited to present our second annual Service Report, further giving customers a snapshot into our everyday and long-term support.

Our commitment to innovation has led to the expansion of remote-enabled technology and services to meet specific needs. The launch of Remote Check further expanded at-home hearing healthcare support and enabled care delivery to be more accessible and convenient than ever, offering a clinician-enabled testing tool that allows patients to complete a series of hearing tests from a compatible smartphone. Further, we proudly introduced the new Cochlear™ CoPilot mobile app which provides adult cochlear implant recipients with information, personalized support and interactive listening activities to progress their hearing experience, as it’s shown to be one of the key components of successful rehabilitation.

 As the world continues to evolve, you have our commitment that we will continue to transform and innovate how we provide care to patients now and always.

To learn more about Cochlear services, including our new remote-enabled technologies, click here.

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©Cochlear Limited 2024. All rights reserved. ACE, Advance Off-Stylet, AOS, Ardium, AutoNRT, Autosensitivity, Baha, Baha SoftWear, BCDrive, Beam, Bring Back the Beat, Button, Carina, Cochlear, 科利耳, コクレア, 코클리어, Cochlear SoftWear, Contour, コントゥア, Contour Advance, Custom Sound, DermaLock, Freedom, Hear now. And always, Hugfit, Human Design, Hybrid, Invisible Hearing, Kanso, LowPro, MET, MP3000, myCochlear, mySmartSound, NRT, Nucleus, Osia, Outcome Focused Fitting, Off-Stylet, Piezo Power, Profile, Slimline, SmartSound, Softip, SoundArc, True Wireless, the elliptical logo, Vistafix, Whisper, WindShield and Xidium are either trademarks or registered trademarks of the Cochlear group of companies. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

 

This material is intended for health professionals. If you are a consumer, please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

 

Cochlear ProNews is monitored Monday through Friday, excluding some holidays. Questions and inquiries submitted over the weekends or holidays may see a delay in response. For immediate assistance please contact us directly. You are solely responsible for your interactions with other members of our Websites. Cochlear reserves the right, but has no obligation, to monitor disputes or communications between you and other members of our Websites. For a full list of Cochlear’s terms of use, click here.