When patients choose Cochlear, they gain a lifetime partner for their hearing journey. The key to that partnership begins when their Cochlear account is created, and we are excited to announce some updates that will make that process easier for them and for you! Read on for some tips on how to ensure your patients are set up for success from the start.
What is a Cochlear account?
You can think of a patient’s Cochlear account as their “key” to all things Cochlear. It allows them to access fast, personalized service from Cochlear and provides access to their Cochlear Family account online and their Nucleus® Smart App.† With a Cochlear account, patients get the most out of their cochlear implant. Benefits of having a Cochlear account include:
- Access to personalized support that is tailored just for them
- Management of device settings, warranty and troubleshooting through their account in the Nucleus Smart App
- Connected Care readiness and seamless account sharing between tools such as Smart Nav, Remote Care* and Cochlear Link
- Staying up to date with the latest updates and advancements
- Connection to a community of users that share experiences and tips
- Streamlined communication with Cochlear customer service when help is needed
What is the best way to set up a Cochlear account for a patient?
While patients can set up a Cochlear account on their own on our website or in our Smart Apps, the best way to ensure the patient is properly associated with you as their caregiver is to create a Cochlear account for them in the myCochlear Professional (mCP) portal (see instructions below). With the recent updates to mCP, this can be done any time once the patient chooses Cochlear and it is recommended to do this prior to surgery, if possible.
Why should I create a Cochlear account for patients prior to surgery?
By creating a Cochlear account for patients as soon as they have chosen Cochlear as their manufacturer, their account is created in our system and they are ready for all that comes next. Imagine never needing a paper registration for Cochlear™ implants again! With Cochlear implants, when you create a Cochlear account in mCP and your clinic utilizes Smart Nav during surgery and Cochlear Link at activation, registration can be completely automated. Patients also receive early access to all Cochlear’s services – should they need support from us for any reason, that service can be provided without delays due to registration.
Why is a patient’s email required to set up a Cochlear account?
The purpose of the patient’s email is to set up online account access for the patient – without providing Cochlear with an email address, the patient would not be able to log into their online Cochlear account. Providing the patient’s email puts THEM in charge of their own account – allowing them to update account information such as contact preferences, address, and contact details. Encourage your patients to finalize setting up their Cochlear account by clicking on the link in their email to ensure the best possible access and to put them at the center of their care.
What are the steps to setting up a Cochlear account?
Set up a patient’s Cochlear account by following these easy steps:
1. Search for the patient first to ensure there is not an existing account
2. Click on “Create Patient”
3. Fill in the required information to create the patient
4. An email will be generated to the patient/carer notifying them of the account creation and how to verify the account
Note: Please create a “carer” account for a child or adult who is not capable of managing their account and digital services.
If you need any assistance with patient accounts, please contact your ProCare representative at procare@cochlear.com or 1-877-883-3101.
† The Cochlear Nucleus Smart App is available on App Store and Google Play. For compatibility information visit www.cochlear.com/compatibility
* Remote Care is not available in all markets and patient must have cellular or WiFi connection for use of Remote Care features.
